Frequently Asked Questions (FAQs)
Why is a GPS-enabled mobile device the best technology for Electronic Visit Verification devices?
How does LINK differ from cellular providers’ options?
LINK is an inexpensive option offered at a lease model that has no customer-facing elements of a traditional cell phone (traditional dial pad, texting, camera, etc.). As an enterprise electronic visit verification device equipped with a mobile device manager (MDM) and Android Enterprise, LINK enables States, Managed Care Organizations (MCOs), EVV vendors, and providers to easily manage their devices securely.
Why LINK over the Bring-Your-Own-Device (BYOD) method?
BYOD has been the default option to implement Electronic Visit Verification with a mobile device simply because the industry has lacked a single-use, inexpensive device. With that in mind, we created LINK as an inexpensive option that’s more secure than BYOD, while also keeping with providers’ best interests at mind - no tracking and no risk of personal data overages. Plus, with the Mobile Device Manager (MDM) and Android Enterprise, you can keep track of all of your devices securely.
How is LINK deployed to my Medicaid members or providers of care?
Do you provide EVV Software or an EVV App?
We’ve already implemented devices into the marketplace. Can we redeploy with LINK?
We need to implement our EVV program as soon as possible. Will deploying LINK accelerate the process?
How do I place an order?
Does the LINK device have a camera?
LINK is manufactured with a camera for the sole purpose of provisioning the device and in the event that the device will later be used for Telehealth. The camera will be disabled for deployment unless advised otherwise by the deploying agent.
What is the LINK Marketplace?
The LINK Marketplace is a private managed play store of electronic visit verification and other related health care applications installed on all LINK Devices. LINK smartphone users will have access to all applications in the marketplace - and those apps only. The LINK Marketplace is helping Payers, Providers and EVV Software Vendors collaborate across the country for more efficient EVV implementation. Check out this page of our website to learn more and submit your electronic visit verification mobile application to the marketplace.
How can I add my mobile application to the LINK Marketplace?
Click here and submit your mobile application in the online form to be included in the LINK Marketplace
Can I make traditional phone calls and send text messages on the LINK device?
No. LINK is provisioned as an enterprise device without traditional calling and texting. LINK is designed for EVV tasks only. By removing the device's traditional consumer capabilities, LINK keeps your data secure and limits cellular data overages.
Does the LINK data plan include voice?
No. LINK is provisioned as an enterprise EVV device without traditional calling and texting. Our cellular data plans are packaged specifically for EVV app usage.