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Why Fixed Visit Verification (FVV) devices are insufficient for EVV Programs

Fixed Visit Verification (FVV) devices have been historically used as a method to confirm that home health care services have been completed. In these scenarios, FVV devices were deployed to an individuals home when a landline for telephony visit verification was not available. These devices have limited functionality by design, limiting the use case to a code providing proof of delivered services in a location, assigned to the individual. They do not have the ability to verify location, nor the time in which the beginning and ending of the visit occur on a manual timecard.

These devices were also used as a back-up system in remote locations, where WiFi or cellular service was unavailable. However, as technology has evolved and more advanced options are available, FVV devices’ simplistic design do not meet the growing needs and rules associated with modern day Electronic Visit Verification (EVV). Now, modern smartphones have the ability to store and then forward visit data when service is unavailable, improving the process for the provider delivering service, while also ensuring full compliance that the visit occurred at the approved location.

In order to comply with the Federal EVV Mandate set forth by the 21st Century Cures Act, visits must be verified electronically and must capture:

  1. the type of service performed

  2. the individual receiving the service

  3. the date of the service

  4. the location of service delivery

  5. the individual providing the service

  6. the time the service begins and ends

FVV devices do not meet all of these criteria. Moreover, they limit the quality and necessary variety of services providers can deliver.

Why FVV devices do not work for EVV programs:

  1. FVV devices do not capture location data, limiting the flexibility to capture services provided at different locations.

  2. FVV devices do not capture the type of service provided at point of care.

  3. FVV devices are deployed by a single EVV agency/system, ultimately limiting the network of caregivers a member can use. While more than one device could exist in a single home, FVV devices are faulty and unreliable ways to verify visits.

All of these issues and more can be alleviated by using a single-purpose smartphone for electronic visit verification. Learn more about LINK and why it’s the answer to the method of EVV at Contact us today at with any questions.

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