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The Missing LINK in EVV Implementation: A Smart Mobile Technology Strategy

The Federal Electronic Visit Verification (EVV) mandate set forth by the 21st Century Cures Act, requires States to select their EVV Models (open, hybrid, or closed) and EVV software/aggregator vendors. While these procurements are essential, there’s one other key technology that’s often overlooked in implementation strategies: the smartphone that Providers will use to electronically verify visits.

New smartphones with consumer cellular plans offered by traditional mobile vendors likely do not meet the budgets of providers of care or institutional programs. Thus, many programs have defaulted to the Bring Your Own Device method (or BYOD) to save costs. However, there are monetary and non-monetary costs of BYOD that should be considered when deploying this strategy. BYOD places the burden on Providers to determine if they have compliant smartphones for EVV apps, how they will verify visits, and how they will afford the cellular data usage and/or new hardware technology.

Non-monetary costs:

There is a stark range in the quality among smartphones on the market and, therefore, a range of phones that Providers currently own. BYOD demands that Providers own and use current smartphones in order to comply with the EVV industry’s security and application demands or visits will remain unverified and claims will go unpaid. Electronic Visit Verification programs that rely on compatibility of Providers’ phones rely heavily on a unvetted technology.

Monetary costs:

Within the BYOD model, many argue that Providers of services could be or should be reimbursed for using their personal smartphones and cellular data plans for business tasks. Instead of issuing a reimbursement for a personal device that likely lacks enterprise security controls or guaranteed compatibility with EVV mobile applications, Payers can instead deploy a cost-effective enterprise EVV smartphone, LINK.

The creators of the LINK EVV Smartphone built the device to specifically create a solution that is affordable, easy to deploy and meets security and compliance requirements. As an enterprise device with security powered by IBM MaaS360, the LINK smartphone can only be used for EVV tasks. Beyond security benefits, an additional perk of this approach is reducing users’ cellular data usage. A win-win from a cost and security perspective.

For more information on LINK with security powered by IBM Maas360, please visit or contact us at

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